FAQ

A1: The machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.
1. Laser marking machine: 3 years quality guaranty.
2.Vibrating knife cutting machine: 2 years quality guaranty.
3. Laser welding machine: 2 years quality guaranty.
4. Fiber laser cutting machine: 3 years quality guaranty.

A2: Please tell me your
1. Laser marking machine:
1) Max work size:We can do work size with 110*100mm-----300mm*300mm.
2) Materials and marking effect:we will check whether our machine is suitable for you or not and choose a most suitable power and optional parts.
2. Vibrating knife cutting machine:
1) Max work size:choose most suitable model.
2) Materials:choose most suitable knife cutter.
3) Cutting thickness:Power of knife cutter.
4) Cutting sample effect:confirm knife suitable again and whether CCD or other optional parts is needed or not.
5) Business industries:We sell a lot and give advice on this business line.
3. Laser welding machine:
1) Your products and materials of products.
2) Welding depth.
3) distance between the toes of a weld.
4) Business industries:We sell a lot and give advice on this business line.
4. Fiber laser cutting machine: 1) Max work size:ch

A3: Alibaba trade assurance/TT/West Union/Payple/LC/Cash and so on.

A4: Yes,we have Original. At first we will show you and And after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.

A5:
1) We have detailed user manual with pictures and CD, you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge The problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.

A6:
1. Laser marking machine:
General configuration:3 days. Customized:7-10 working days.
2. Vibrating knife cutting machine:
General configuration:7 days. Customized:7-12 working days.
3. Laser welding machine:
General configuration:3 days. Customized:5-7 working days.
4. Fiber laser cutting machine:
General configuration:15 days. Customized:15-25 working days.