laser cutting machine cnc,metal tube laser cutting machine,fiber laser tube cutting machineOn October 14,LXSHOW after-sales specialist Andy started a trip lasting 10 days to Saudi Arabia to conduct an on-site training on LX63TS laser cutting machine CNC.Improving Customer Experience:The Role of Excellent After-sales ServiceAs the laser market is growing increasingly competitive,laser manufacturers are vying to improve the quality of machines and services in order to stand out among their vitals.While efficiency and quality represented by the laser machines play a crucical role,the after-sales service can be a cornerstone of the corporate success.By handling customers’ complaints,listening to their feedback and giving technical solutions,a company’s after-sales service plays a key role in improving brand reputation and customer loyalty.It is no doubt that the after-sales service can be the key to corporate success.After-sales service includes all the activities that a company conducts after customer smake a purchase.At LXSHOW,these activities mainly include technical solutions to their problems, online or on-site machine training,warranty,debudding,installation.1.Power of an Excellent After-sales Service:An excellent after-sales service will ensure that customers are satisfied with the products and feel appreciated by the company.Customer loyalty is enhanced by building long-terms relationships with customers.The brand reputation is improved by putting customers in the first place.A good reputation will bring more prospective customers while retaining the existing customers.And,in turn, they will bring more sales which will eventually turn into profits.Listening to customers’ valuable feedback will help adjust the corporate strategy.For example,the design and development of LXSHOW laser cutting machine cnc are geared to the diverse,specific market needs. 2.What Make for an Excellent Customer Service?l Fast response:Responsive answering to customers’questions or inquiries can influence customer experience.A quick and efficient response plays a crucial role in the increased customer satisfaction.At LXSHOW,customers can reach out to us through many means,such as phone,Wechat,WhatsApp and other social media.We are available at any time,ensuring they can get the most efficient service.l Professional assistance:At LXSHOW,you don’t have to worry about the professional attitude of our after-sales team.Our technical team is well-trained to ensure that customers’issues are addressed efficiently and effectively.l Warranty and technical support:Before customers consider such a big investment in a laser cutting machine cnc, what really matter to them is the warranty ,apart from the machine quality.The warranty can give customers confidence in the investment.l Personalized support:Personalization means that problems can be resolved based on customers’unique needs.Take LXSHOW for example,we provide personalized training program for customers,door-to-door service for installation and debugging.LX63TS Laser Cutting Machine CNC:Combination of Versatility and Precision1.LXSHOW metal tube laser cutting machines are flexible and versatile in processing pipes and tubes of various shapes,including round,square,rectangular and irregular shapes,and various materials,such as stainless steel, carbon steel,alloy steel,aluminum and copper.Apart from that,these fiber laser tube cutting machines are capable of processing tubes and pipes with various diameters and thicknesses.2.The pneumatic chucks of LX63TS laser cutting machine CNC help to keep the clamping stable,which eventually increases the cutting accuracy.The clamping capacity ranges from 20mm to 350mm in diameter for round pipes and 20mm to 245mm for square pipes.Customers can also customize the clamping sizes according to the pipe sizes that they plan to process.3.Technical Features of LX63TS Metal Tube Laser Cutting Machine: l Laser Power:1KW~6KWl Clamping Range:20-245mm for square pipe;20-350mm in diameter for round pipel Repeated Positioning Accuracy:±0.02mml Specific Voltage and Frequency:380V 50/60HZl Bearing Capacity:300KG Conclusion:In the increasingly competitive laser market,delivering excellent after-sales service is crucial for a company’s sustained success.Each customer who plans to invest in LXSHOW laser cutting machine CNC will feel our strong after-sales capabilities.By focusing on the improved customer experience and putting customer first,LXSHOW has established itself in the laser market around the world.Contact us for discover more and ask for a quote!
Shortly after the 11-day training trip to Turkey on August 30,our technical representative Andy started another trip to Lebanon to give a technical training on 6KW LX3015H fiber laser cutting machine for sale.Like other customers,this customer also gave a good feedback to LXSHOW quality and service.Learn More about LXSHOW After-sales Support:1. A highly-trained team at your disposal:Our after-sales team consists of experienced technicians who can solve any problems that you encounter at any time during the operation of your machine.The team has been striving to reduce downtime and enhance productivity with professional after-sales service.With highly-skilled personnel giving professional and responsive consulation and service in many countries worldwide,your machines will be working great with you and therefore increase your efficiency and productivity.For those who have trouble operating a laser machine,we carry out online and on-site training based on their requirements.Apart from the online training free-of-charge,we give free on-site training for 5 days.And an extra training for more than five days is given at an additional cost.Be free to contact us to start a training trip now! 2. Installation,maintenance,debugging:After you purchased from us,we will keep in line with your customer experience and machine conditions to make sure it is working at its best.Regular maintenence and debugging are particularly important for the enhanced efficiency of a machine.We offer a 3-year warranty service of repair,maintenance and replacement.If you need any warranty service during the period,send the items to us for repair or replacement.In addition to the warranty service,the technical team also helps to install the machine at your site if you don’t have experience working with it. 3.24/7 available:If you have problems about your machine,you can contact us at any time.Our team is available 24/7 to help you solve your problems.We ensure you receive the most responsive and professional service and support from us.Learn More about LXSHOW LX3015H Fiber Laser Cutting Machine for Sale:This fiber laser metal cutting machine LX3015H wins in terms of productivity and eco-efficiency due to its enclosure and pallet changer compared to other generic models.The fully enclosed design,combined with a fast pallet changing leads to enhanced efficiency and safety.For the extra requirements,you can customize some configurations of the machine. The machine bed,working platform and enclosure can be upgraded at additional costs. Standard features of LX3015H fiber laser cutting machine for sale: 1. Enclosure:In terms of safety,LXSHOW has designed a full enclosure for LX3015H fiber laser cutting machine for sale so that personnel and environment can be protected from the harmful smoke and dust produced by the laser cutting process.Besides,the observation window is made of high-standard laser protective glass for the maximum safety. 2. Dust removal:Laser cutting is a high-energy machining process which produces dust,debris and smoke.This leads to the need for a highly efficient dust removal system integrated into the machine to keep it clean and safe. 3. Pallet changer:Equipped with a fast 15-second pallet changer,LX3015H fiber laser cutting machine for sale enables the loading of raw materials while working on the current workpiece.A high level of automation is integrated into this uninterrupted process,leading to saved time and enhanced efficiency. Technical features of LX3015H fiber laser cutting machine for sale: l Laser Power:1KW~6KWl Working Area:3000*1500mml Repeated positioning accuracy:±0.02mml Max acceleration:1.5G Contact us to get the cheapest fiber laser cutting machine price!Customer testimonials video: https://youtube.com/shorts/PtyiEjW4uVw Training video: https://youtu.be/bKMeHV4odoM
Our technical team came to customer in Turkey last month to provide training,from installation to operation of the machine. Before that, this customer purchased from us a 4KW China laser cutting machine LX3015PT.LXSHOW technical specialist Andy carried out a 11-day training for this customer,so that he can learn to how to operate the machine efficiently.About LXSHOW Customer Training:LXSHOW has trained a professional after-sales team in order to increase customer satisfaction and boost the corporate development in the long run.The personnel of our technical support team is composed of well-trained specialists and engineers so they can give professional technical support and comprehensive after-sales service.Our technical support includes warranty,repair,maintenance,training and replacement.If necessary,we will come to your country to give door-to-door service.LXSHOW training is designed for those who have little or zero experience with laser machines in order to increase the operational efficiency and thus enhance the productivity.We offer training on machine operation,online or on-site.For the on-site training,it can be carried out at your site or at our factory free-of-charge for five days.In addition,we offer free online technical consultation and training.Whether you have issues about the machine operation or need on-site guidance after you purchased our machines,contact our technical team to schedule a training.We will help customers to completely understand the machine operation through the training program so that they can work great with the machine for maximized productivity and efficiency.In order to help customers to operate the machine efficiently and effectively, our technical team will conduct tailored trainings for them based on their specific conditions and needs. About LXSHOW China Laser Cutting Machine LX3015PT:Tube and plate metal laser cutting machines are versatile machining tools which are used in various sectors for the precise cutting of both metal plates and tubes.Like other generic models,it has the versatile capability to work with various materials and industries.Unlike the models with the functions of cutting plates and tubes seperately,the dual-purpose feature allows it to cut sheet and pipes simultaneously.The 1.5G acceleration allows for the high-speed cutting,greatly boosting productivity.It also features an excellent accurate cutting by being equipped with 0.02mm repeated positioning accuracy. Standard features of China laser cutting machine LX3015PT: lLaser power:The laser power up to 30KW is powerful enough to cut through thick materials with a faster cutting speed and accuracy. lChuck:The pneumatic chuck can hold pipes with various shapes and sizes for greater clamping stability,thus resulting in a stable and precise cutting.lLaser head:The cutting head is designed with autofocus feature to adjust the focus to various shapes and sizes.It can automatically maintain an ideal distance between the material surface and nozzle for greater cutting accuracy. Technical features of China laser cutting machine LX3015PT:lLaser power:1KW~30KWlClamping range:Round tube diameter:Φ20-Φ220mm/Φ20-Φ350mm;Square tube side length:20-220mm/20-245mmlRepeated positioning accuracy:±0.02mmlMax acceleration:1.5G Contact us to discover the most affordable cnc laser cutting machine price.About LXSHOW:During the recent years of company growth,LXSHOW keeps striving to make progress in global presence and sales volume.Our 19 years of experience since the establishment has turned into the highest standards of quality and efficiency.With top-notch expertise and skills,our teams of presales,sales and after-sales always meet what customers need and demand from our machines and services. We have worked with customers from around the world and our machines have been exported to more than 100 countries.Our machines ranging from the most efficient China laser cutting machines to laser welding and cleaning are designed and manufactured to meet the highest standards of quality.Our experienced technical support personnel is available at any time to resolve your technical issues. Customer Testimonialshttps://youtu.be/_RvCGNjvR_8 Training Videohttps://youtu.be/jhYRcl17aA0
Understanding LXSHOW’s After-sales Support:After-sales service,also known as techncial support or after-sales support,is the service provided to customers who ever purchased your products. After-sales support makes customers feel valued after the purchase is made.Excellent after-sales services result in higher customer retention and loyalty,thus creating a good reputation for companies,retailers or manufacturers while poor after-sales support affects the growth in the long run. Since its establishment in 2004,LXSHOW has expanded its services by building the presales and after-sales teams besides its sales services overseas.LXSHOW’s after-sales team covers the well-trained personnel,professional expertise and experience as well as excellent technical skills.The after-sales services provided by LXSHOW cover warranty,free online technical consultation,training,installation and repair.1. Installation:LXSHOW after-sales support includes installation for customers who have trouble dealing with laser machines.2. Free-of-charge online training:Online support can be provided through email,Wechat,phone or other social media methods.The training service mainly covers those customers who know little about installation and operation of the machine.3. On-site training:Since the virtual methods cannot meet the needs of certain customers,they seek to receive personalized on-site services.LXSHOW offers free on-site training for five days.Some customers choose to come to our factory to receive the on-site training.And,our technical team can also fly to their country to offer door-to-door support.4. Real-time online response:Whenever customers have questions about the machines once the purchase is made,LXSHOW’s after-sales team is available for them online to answer them.5. Warranty:LXSHOW laser machines are covered by a three-year warranty.During this period,whenever your machines and other related items have issues,we offer services and support,including maintenance,repair and replacement. One of the Best Fiber Laser Cutting Machine LX6020LDTThis customer invested in LX6020LDT due to its versatile feature which results in saved time and budget.LX6020LDT is a large-format tube and plate laser cutting machine for metal plate and tube cutting.The feature of versatility eanbles it to combine functions of laser metal sheet cutting machines and metal tube laser cutting machines,allowing the cutting of both metal plates and tubes.It is an ideal option for those who plan to save budget and space.Equipped with a 6100*2050mm working area,it is capable of processing a wide range of materials,including stainless steel,carbon steel,alloy steel,aluminum and brass.With the dual-use feature,besides the metal plate cutting function of laser metal sheet cutting machines,it can cut through round,square,rectangular and other irregular-shaped tubes and profiles.This tube and plate laser cutting machine combines all features of the generic tube cutting models,such as stable clamping,precise cutting,flexibility and versatility. About US:LXSHOW was founded in 2004 with the commitment to providing the advanced,innovative laser technologies,including the best fiber laser cutting machines,CO2 and plasma lasers,as well as laser cleaning and welding technologies.Our goal is to provide laser machines that integrate excellent performance, reliability, efficiency and sustainability.We are proud of offering laser technologies that are designed,developed and manufacturered for a wide range of applications and materials,thereby catering to diverse,personalized market needs.1. Complete innovation portfolio:Starting out as a manufacturer of laser cutting, welding and cleaning technologies,LXSHOW has integrated the CNC bending and shearing into its product portfolio that is tailored to customers’specific requirements.In other words,we provide a whole range of laser and CNC technologies from cutting,cleaning and welding to shearing and bending.2. Efficiency:Higher efficiency is represented not only in our machines,but also in services and assistance.LXSHOW has been seeking to offer the maximum productivity for customers by building the best fiber laser cutting machines and other laser welding and cleaning machines with the maximized efficiency.Additionally,whenever and wherever you have problems,contact our technical team and they will be resolved efficiently and effectively.3. Real time technical support:We provide technical assistance and support at any time to make sure your machine is working well for you.